Someone will be available to take your calls Monday – Friday, 9am – 5 pm EST (excluding major U.S. holidays).

Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email.

Phone: 937-433-4673
Toll Free:  1-844-631-8365 

If you are a medical supply company, a DME, or a distributor and are interested in a wholesale account, please call our office at 937-433-4673 / Toll FREE: 1-844-631-8365 and ask to speak with a business account representative.

Those ordering multiple 24 packs at a time, please OPEN and inspect ALL of the boxes when you receive them for damage that may have occurred during shipping.

If you receive ANY units of Liquid Hope, Nourish, or Keto that appear to be bloated, damaged, or leaking to any degree, please contact us immediately at 937-433-4673 / Toll FREE: 1-844-631-8365 and/or send an email to office@functionalformularies.com.

Damages must be reported within 14 days from receipt of the product.

Do not open, consume, or wash any product that appears to be damaged. Though rare, damage may happen during shipping; under those circumstances, and with sufficient proof of damage, your product will be replaced by either your Durable Medical Equipment Company or Functional Formularies.

Functional Formularies Liquid Hope, Nourish, and Keto are designed to have a shelf life of up to two years from the date they are cased based upon how the product is stored and handled over the time period. Under guidelines of our research laboratories, if Liquid Hope and Nourish are stored and handled properly at ambient temperatures of 60º to 70º degrees Fahrenheit the maximim shelf life of two years is within the maximum time frame for use.

Is it OK for Liquid Hope/Nourish/Keto to sit outside in the heat for short periods of time?
YES! Exposure to higher heats (75–100º+) for short periods of time will not negatively affect the nutritional values. The only time the nutritional values will begin to be affected is if the products are stored at high heat for extended periods of time (6–12+ months). If exposed to high heat for an extended period, the nutrient value may be decreased over time.​

My Liquid Hope/Nourish/Keto was delivered and sat outside in freezing temperatures and is frozen. Is it OK to use?
Freezing can be a very good way to preserve the nutritional value, texture, and flavor of many foods. As long as the food was grown in a high-quality way (for example, organically grown) the overall nutrient retention in a frozen food will remain high. In other words, the vitamins and minerals will keep well when food is frozen.

If you do find that your Liquid Hope/Nourish/Keto has been frozen just store at ambient room temperature and it will thaw naturally. If you need a pouch right away, please thaw unopened pouch gently.

Once you receive Liquid Hope, Nourish, or Keto, please open the cases and check for damage that may have occurred during shipping. If damage has occurred due to shipping, please contact us or your DME immediately for replacement.

6, 12, and 24 unit cases are shipped via UPS and cost is determined by quantity, weight, and zip code. All orders with ground or expedited shipping methods may take up to 3 business days for in-house processing.

Please order at least 7–10 days before you need your order to arrive.

ALASKA & HAWAII:
If you live in Alaska or Hawaii please call us at  937-433-4673 / Toll FREE: 1-844-631-8365 to place your order. We can get you a better shipping rate through USPS.

Currently we ship to a limited number of countries: the UK, Australia, New Zealand, Canada, Switzerland, France, the U.S. Virgin Islands.

Please call us at  937-433-4673 / Toll FREE: 1-844-631-8365 or email office@functionalformularies.com for the best rates to one of these countries. We ship internationally via UPS, and all international orders can take up to three business days for processing.

Please visit our partners, Bowers Medical Supply, to place an order for Liquid Hope and Nourish:

BOWERS MEDICAL 

We can only guarantee the quality and safety of our product when ordered through Functional Formularies directly by phone, our online store, or one of our AUTHORIZED distributors. We do not sell on eBay or any other non-authorized online platform.

Due to the nature of our products, we cannot return any item to stock. After our product leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold products to customers and we feel that you would not want us to do so. We recommend donating your unopened product to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities.

Our products also can be used orally and make a great protein shake or can be included in many dishes.